For definition purposes, a ‘child’ in relation to family or child ticket is those aged under 12 at the time of the activity. If you are asked for proof of age this must be provided prior to participation.
Workshop Terms and Conditions
All bookings are subject to availability and a waiting list may be applied to activities which are oversubscribed. A waiting list will allocate any spaces in chronological order only based on the registration date.
Where family /child tickets are in use, the adult participant shall remain responsible for any child in their party at all times. Unless specified children under 12 may not attend an event/activity unsupervised.
We are unable to accommodate spectators or additional family members, access is strictly limited to those who have a vlid participation ticket.
Existing bookings will not be able to take advantage of any newly reduced/sale prices for the class already booked.
Package classes are non-transferable and are valid for one individual.
It may be necessary for ingredients to be pre-weighed and, in some instances, cooked and prepared ahead of the class to save time.
Where possible we will cater to dietary requirements however, in some cases alternatives may not be provided.
Enrolment / Booking:
Single Classes: To enrol on a class, full payment is required to complete your booking. Once you have booked, your place is guaranteed.
In some of our children only classes, participants may be asked to cook in pairs (or in threes for those booked as part of a bigger group). If you would like your child to be grouped with others or to cook alone, we may be able to accommodate you, but this is subject to the size and numbers booked on to the class. Please email us the details
Family Classes: To enrol on a class, full payment is required to complete your booking. Once you have booked, your place is guaranteed.
The ‘Family’ group must consist of one adult aged 16 or over and a minimum of one child aged under 12. Some events may restrict the maximum number of children per family ticket, please see individual event tickets for details.
In most classes the family group may have their own workstation, or depending upon the size of venue, share with one other family group.
Kids
Where we offer children only classes, we have a minimum age of 7 for any child to attend unsupervised by a parent / guardian. However the child must be accompanied to / from the venue by an appropriate adult.
Our community masterclasses will involve adults attending on their own, therefore we can only accept a child aged 12 or over may attend a community masterclass on their own.
Please be aware, regardless of age, should any person cause disruption, or where we feel they pose a safety hazard to themselves or others, we reserve the right to have them removed from the activity and no refund will be issued.
We do not have the insurance to cover additional unpaid people at our activities, nor the space to allow people to observe / watch. Everyone present must have a valid ticket, this includes any parents or guardians during our kids’ classes.
Discounts
Discount codes or rules may apply, please see individual events for full details
It is the responsibility of the booker / participant to check the discount rules prior to completing a booking. No retrospective discounts can be applied once a booking has been processed and confirmed.
Where a refund is processed, the discounted price shall be offered, minus the standard £1.00per ticket booking processing fee. The processing fee per ticket is outside of our control and does not refunded back to us.
Cancellations/Transfers:
All payments are non-refundable unless cancelled by you in writing via email and submitted within seven (7) full days of the original booking date. You will receive a full refund under these circumstances and on the condition your booking has remained unused.
IMPORTANT, a refund would only be considered where the original booking date is 7 days or more prior to the event. Where this is not the case, you shall only be offered an event transfer, without refund. To request a refund please email bookings@quadrantleisure.org
A ticket may be transferred to an alternative date instead of refunded. If you wish to transfer your ticket to a new date, you must email a request to us with a minimum 48 hours notice prior to the event date. Only one transfer per booking is allowed and will be subject to availability. A transfer request can be held for re-booking for up to three months.
If you are unable to attend and the transfer option is not available then you may also gift your ticket to someone else, this may be done up to 24hours prior to the start date. Should you choose to gift your ticket it must be to a person who can comply with the tickets validity. Should you gift your ticket to someone, it is your responsibility to obtain any money owed and you must notify us via email at bookings@quadrantleisure.org
If you are unable to attend and you have missed the cancellation timeline options for a refund, tranfer or gift option, then no refunds or credits shall be available. We are not liable should participants fail to turn up or miss a class due to circumstances outside of our control such as weather, travel, illness, or any other situations.
In the event we need to cancel a class, we will notify you by email and aim to provide a minimum 24hours notice where practical. You will then have up to six months from the date of the cancelled class and for the value of that cancelled class, to re-book. If this option does not suit you, we can issue a full refund back to the original payment method.
We cannot be held accountable for missed emails and recommend checking your spam in the case that you have not received an email about your booking with us.
Should we need to change or cancel a booking we will not be held liable for any additional costs incurred.
Health & Safety
Take extra care when handling specialist equipment and be aware of your surroundings and potential hazards in a kitchen. We cannot be held liable for injuries or accidents due to misuse or negligence on the participants part.
It is your responsibility (the participant) to inform us of any dietary requirements at the time of booking and although we will do our best to accommodate these requirements, our kitchen is used for many food purposes and we, therefore, cannot guarantee a completely allergen-free space.
- Please wear appropriate clothing, including shoes that cover your feet.
- Smoking is not permitted anywhere inside or directly outside the building.
- The taking of drugs including alcohol is strictly prohibited on our premises.
- For the duration of a course, including when you are not in the facility, we do not accept responsibility for any injury that you incur.
- If any participant is abusive or offensive in any way to any member of our staff, or other participants, we hold the right to ban the said person from our premises and no refunds shall be offered, this includes any future bookings already paid for.
Privacy
On booking a class your email will be added to our mailing list but will not be shared with any 3rd party. You have the right to unsubscribe at any time.
We may take photographs or videos during courses for use on our social media accounts or for future marketing purposes. If you would prefer for you or your child to not be photographed or filmed, please let us know at the time of booking.
You must not take any photographs or videos during your activity without the epoxress permission of a member of staff.
Personal property
All personal property or valuables that you bring to an activity is brought entirely at your own risk and we will not accept any liability or responsibility for any loss or damage to your property.
If there are damages to the venue and/or its contents, the participant responsible will subsequently be billed and in failure to pay, appropriate action will be taken.