We want to ensure that you are 100% happy with your purchase from Quadrant Leisure CIC.
When requesting a refund, we’d appreciate you taking a moment to let us know why. We’re always looking to improve, so please include details about the reason for your refund request.
The Qfit Gym Memberships Policy
- We will only issue a refund for your initial first payment within 14 days of purchase and on the condition you have not used / accessed our facility during that period.
- Please be aware we shall not issue any refund where your membership is active (by active we mean it has been used to access our facility)
- Where a renewal payment has already been processed, this will not be refunded under any circumstances – it is your responsibility to cancel your membership in advance as per your agreement.
- To cancel a direct debit – you must email us at least 14 days prior to your renewal date to stop the payment.
- To cancel a recurring card payment, you can do this directly with your own bank in person or via a banking app. You must allow at least 48hrs prior to your renewal date to stop the payment
- If you have purchased a multi-month discounted membership (3mth, 6mth or annual) a refund shall only be offered during the first 14 days of purchase as stated in section 1 above.
Events & Activities
Quadrant Leisure regularly host various community events and activities.
These may apply separate rules regarding refunds, and be clearly stated prior and at the point of purchase, event and activity terms shall override any general refund process.
Refund processing times
We shall submit a qualifying refund request as soon as practical following receipt of a valid refund request. Online payments are processed on our behalf by STRIPE, in-person payments by card are processed by SUMUP. The processing times may vary and may n take up to 21 days for the refund to physically appear in your bank/ card account.
How to request a refund
To request a refund for you must do so in writing via email via (admin @ quadrantleisure.org) and ensure the following conditions are met:
- You have requested the refund within the agreed time frame as stipulated
- Please confirm in your request the reason for the refund.
All refunds shall be processed back to the card originally used at the initial point of purchase only.